Conflict Resolution: Leadership Development - October 24

Virtual Leadership Development Series
Lesson 6: Conflict Resolution     

Wherever two or more people come together, there is the possibility of conflict. This lesson will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including disagreeing diplomatically and using the Agreement Frame.

COURSE OBJECTIVES

• Understand conflict and the various sources;
• Identify your dominate style of conflict management and learn others';
• Learn a model for managing conflict;
• Gain an understanding of how to deal with difficult people.

Today’s leader must be versatile and adaptable. This training is designed for department heads, front line supervisors, team leaders and coordinators whether they are new to the position or have been in a leadership role for years. The seven (3hr/class) lesson course can be delivered according to your business needs. 

Instructor: Nicolas Mansito, Peak Performance